The art of molding marble
In this post We would like to convey to you our point of view about the design brief.
Beyond the formal definition a design brief is a short document needed, at the beginning of a design route, to define the setting for further researches. Being the organizations huge systems, without a piece of paper setting the problem boundaries, it would be impossible to focus the design resources.
The marble block of each design brief is the customer point of view on the purposes of the project. As a real marble block it lacks an individual shape, it’s squared and simple. The first objective of the designer is to transfigure the original stone into something more refined. The process of refinement is needed to transform a general idea of profitability, efficiency or customer service into a well-defined map of the capabilities of the project.
Obviously the first draft is hardly similar to a problem setting as a hit marble block is hardly similar to a human form. The first paper gives the designer a path and what is being discovered following that path molds the design brief. Following this self-defining route the designer details his problem and achieves a deep knowledge of its edges.
This process has no ending. Any new piece of information redefines the brief and, sometimes, changes completely the original shape. That is what happened to our project.
Design Brief
Organization: Unione Italiana Vela Solidale
Project Name: How can I grow up? Searching for favorable winds
Team: 7
Scenario
Unione Italiana Vela Solidale bases his organization strategy primarily on self-financed training for the associated, norms management and brand management.
The well-known brand name UVS represents the greatest asset of this organization and the main source of value for its associates. Leveraging on this name overtime UVS developed two important wide agreements with:
- Ministero della Giustizia, Dipartimento di Giustizia Minorile
- Comando Generale delle Capitanerie di Porto
The context in which it operates is about the use of sailing to help and rehabilitate mentally and physically challenged people, teenagers at risk and other people with social distress.
Innovation Intent
Improve the network efficiency in order to create the conditions for growth.
Aspiations, What will be nice to have?
UVS is a professional association including bureaucratically different organizations, such as social cooperatives, sailing schools and voluntary organizations, working on the solidarity field. They all focus on the use of sailing to help disabled and socially disadvantaged people improving their life quality.
The aim is achieving a higher level of efficiency in activities management, working on a higher number of projects relying on a stronger economic sustainability.
Intentions, What should be the goals?
We identified some issues on which we can work:
- Improving UVS’ projects management
- Improving the research of new project opportunities
- Making sustainable the way UVS provides training to its associates
- Improving the internal communication between associates
Limitations, What are the constraints?
- All the activities have to focus on sailing and disability
- Few experience on projects brokered by UVS
- Projects limitation:
- The announcements cover only for the direct costs of the projects
- The announcements don’t cover all the direct costs of the projects. The coverage range varies between 50% and 80%.
- Internal resources limitations:
- UVS has no internal human resources except the board whose members work for free
- Financial resources limitations:
- The majority of UVS financial resources come from the membership fees given by the associates once a year
- It has recently been approved that a little percentage on associates’ projects related to the belonging to UVS have to be paid to UVS, but it’s still a work in progress
Assumptions, What is given for granted?
- Potential economic sustainability of projects brokered by UVS
- Potential economic sustainability of training provided from UVS to its associates
Performances, What can we measure?
We can specialize the wide objectives of economic sustainability and efficiency for each wide area.
- On the project management theme:
- Revenue per project brokered by UVS
- Total UVS revenue coming from the brokered projects
- On the new opportunities theme:
- Number of projects organized by UVS
- Total funding from sponsors
- On the training theme:
- Number of training programs provided by UVS to its associated
- About internal communication:
- Members satisfaction in the use of communication tools
- Response times to emails and requests
These are some assumptions of what could be measured relatively to each macro area.
Our artistic experience
Following our point of view about the design brief we created several versions of this document, the words you saw above are just the latest refinement we developed after two weeks of UVS informants interviews.
To hit the stone and develop the first shape, as apprentices, we followed the words of our textbook. We did some ground research to reach a better understanding of a topic completely unknown. Unfortunately we found a little information on the internet, the topic of no-profit sailing for disabled people is not popular enough and the details are spread as news all over the web. We selected some promising data, developed a fair amount of assumptions and sculptured them our of our white paper.
After a week our professor gave us a feedback, the brief was not defined enough. Nothing bad, that was what we were expecting and we have been working since then to collect more information through interviews. Then everything collapsed.
We met to refine the brief and we found the consensus has faded. We have been working from the beginning on the project management side of UVS: the way they start from an announcement, create an experience and deliver it to their users, then we found out we were not all cool about that. New information from the interviews hit hard our believes and some of us now wanted to explore the training management, some others the information management, someone else feared the time pressure and just wanted to keep working on the original plan.
During that meeting we couldn’t find consensus over a single theme, so we choose a couple of them: project management and advertising. Then we promised ourselves to continue the interviews and try to find out how hard the stone really was.
As usually happens in social settings a simple decision may hide a deeper meaning, a secret topic that underlies the spoken arguments and prevents the group from reaching a common point of view. Some interviews after the meeting day we found out what the real question was not about the topic but about the entire idea of choosing a single topic or a couple of topics to work on.
Then we met on Whatsapp and talked together about what the right path was. After hundreds of messages full of bargaining and an hard fight between different points of view we finally decided to expand the original topics and work on a wider area, we expanded our focus without completely losing the original path.
Now we are performing some final interviews, the final tour of dance, and the new strategy starts paying. Our better knowledge of the whole organization will give us a wider range of opportunities in the design part of our work, when you have a good scale model even the steps to build a masterpiece look easier.